Service Agent
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Aria
24/7 support. No extra staff.
Aria answers queries, handles complaints and escalates to the human team only when it detects high priority — with the full conversation context.
70%−70% tickets resolved without human
What does Aria do?
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24/7 responses
Handles frequent queries via WhatsApp and web chat outside business hours at no extra cost.
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Complaint management
Logs complaints, assigns ticket numbers and tracks until resolution without manual intervention.
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Smart escalation
Detects frustration or high purchase intent and transfers to the human agent with full context.
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Post-service surveys
Automatically sends a satisfaction survey 2h after resolving each case and consolidates results.
How Aria handles a real query
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Aria · JAPS AI Systems¡Hola! Soy Aria 👋 ¿En qué puedo ayudarte hoy?
Quiero saber el estado de mi pedido #4821
Un momento... Tu pedido #4821 está en camino. Llegará hoy entre 2pm y 5pm 🚚
Perfecto, gracias!
Con gusto 😊 ¿Necesitas algo más? Si quieres hablar con un asesor, solo dímelo.
Integrations
WhatsApp BusinessWeb chatEmailSlackn8n
Is your team buried in repetitive queries?
Tell us how many messages you receive per day and in 48h we'll show you how many Aria can handle.
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